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Mandatory Personal Accident Insurance, SOAP, is insurance that covers drivers, passengers, pedestrians and cyclists involved in a traffic accident. It aims to ensure coverage in case of death, disability and injuries that may be suffered by those affected by a traffic accident. It covers up to a cap of 300 UF in cases of death or total permanent disability and up to 200 UF for medical expenses in cases of partial permanent disability.

If you’re traveling on public transport and have an accident, remember that you can make use of this insurance.

To activate SOAP it is necessary to:

  • Check for injuries in a care center, indicating that such injuries are the result of an accident.
  • Report to the nearest police unit. The complaint must indicate the patents of the vehicles involved in the accident. This procedure may be done by a family member if the person concerned is prevented from doing so.
  • Request from the Public Prosecutor’s Office or Local Police Court (JPL), as applicable, the certificate of finding of injury indicating the details of the claim.
  • All these documents, plus certificates, ballots and medical invoices must be presented to the corresponding insurance company according to the company responsible for the bus route that caused the accident, to request reimbursement.
  • If a passenger failed to take note of the bus patent, they can obtain it on the www.tarjetabip!.cl page with their bip! card number, as long as they have validated when boarding the bus.

The SOAP is valid for 1 year from the date of the accident. Therefore, it is important that people who have suffered a traffic accident where a Red Metropolitana de Movilidad bus is involved use this benefit within that time period.

For more information or details of the steps you need to take to collect SOAP, you can contact our Call Center that operates 24 hours a day and 7 days a week, calling for free at 800 73 00 73 (from landlines) or 600 730 00 73 (from cell phones and/or regions), cost of a local call.

You can also get information at the Office of Information, Claims and Suggestions, OIRS, located at Serrano 89, Santiago, between 09:00 and 14:00 hrs.

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